Bots, Messenger ed il futuro del customer service

In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers.

http://techcrunch.com/2016/05/07/bots-messenger-and-the-future-of-customer-service/